Effective Date: 01.07.2024
Last Updated: 24.06.2024
At Kaptain Cabs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services, website, and platform.
By using Kaptain Cabs, you acknowledge that you have read and understood this policy. If you do not agree, please refrain from using our services.
- Information We Collect
To ensure seamless dispatching and operational services for taxi businesses, we collect the following types of information:
- Business and Personal Information
We collect necessary data from taxi companies and their drivers to facilitate our dispatch services, including:
– Business name and registration details
– Contact details (phone number, email, business address)
– Employee and driver details (if applicable)
– Payment and billing information
- Dispatcher & Operator Information
Since we provide outsourced dispatching and operational support, we may collect:
– Call logs and interactions with passengers
– Customer support chat records
– Booking and dispatch details
- System & Usage Data
To optimize our services, we collect technical and system-related data, such as:
– IP addresses and browser types
– Device and software usage patterns
– Log data for performance tracking
- Communication Data
When you contact us, we collect relevant information, including:
– Emails and support tickets
– Phone conversations with operators
– Customer feedback and issue resolutions
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- How We Use Your Information
We use the collected data to provide, manage, and improve our dispatching and operational services. Specifically, we use your data for:
- Service Operations
– Connecting taxi companies with dispatch operators
– Facilitating real-time ride bookings and driver coordination
– Managing call handling and customer support
- Business Performance & Optimization
– Improving dispatching efficiency
– Monitoring service performance and analytics
– Enhancing training for operators and dispatchers
- Billing & Payments
– Processing invoices and payments
– Ensuring smooth financial transactions for our partners
- Compliance & Security
– Preventing fraud and unauthorized access
– Complying with legal and regulatory requirements
– Maintaining operational security
We do not sell or share your data for marketing purposes.
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- How We Share Your Information
We value confidentiality and only share your information under the following circumstances:
- With Taxi Companies & Partners
– To facilitate ride dispatching, we may share booking details, driver availability, and customer interactions with taxi companies.
- With Payment Providers
– To process payments, we work with third-party financial institutions that handle transactions securely.
- With Legal Authorities
– If required by law, we may disclose data to comply with legal obligations or investigations.
- With Service Providers
We collaborate with external vendors for:
– IT support and data security
– Cloud storage solutions
– Customer service tools
All third parties are bound by strict confidentiality agreements.
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- Data Security Measures
We implement robust security protocols to protect your data, including:
– Encryption: Securing sensitive business and operational data
– Access Control: Restricting access to authorized personnel only
– Regular Audits: Conducting system security reviews to prevent breaches
While we take all necessary precautions, no system is completely foolproof. Users should ensure secure access to their accounts.
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- Your Rights & Choices
You have control over your data and can:
– Request access to the personal/business data we store
– Update or correct inaccurate information
– Request data deletion, subject to legal retention policies
– Opt out of marketing communications (if applicable)
For any data-related requests, contact our support team.
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- Cookies & Tracking Technologies
We use cookies and similar technologies to:
– Improve user experience and platform performance
– Analyze service usage and optimize our dispatch operations
You can manage cookie preferences in your browser settings.
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- Third-Party Links
Our website or services may contain links to external sites. Kaptain Cabs is not responsible for the privacy practices of third parties. We encourage users to review their policies before sharing personal information.
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- Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational or legal changes. Updates will be posted on this page, and continued use of our services implies acceptance of any modifications.
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- Contact Us
If you have any questions or concerns regarding this Privacy Policy, you can contact us at:
📧 info@kaptaincabs.com
📞 (+44) 7454 378859
📍 Islamabad
Thank you for trusting Kaptain Cabs. We are committed to maintaining your privacy and ensuring secure, reliable dispatching services.
